--- title: "Terms of Service | Downunder Pleasures" description: "Terms and conditions for shopping at Downunder Pleasures. Age requirements, pricing, shipping, returns, and your rights as a customer." lang: en-AU json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://downunderpleasures.com.au/#organization", "name": "Downunder Pleasures", "legalName": "Downunder Pleasures Pty Ltd", "taxID": "ABN 14 701 868 975", "url": "https://downunderpleasures.com.au/", "logo": "https://downunderpleasures.com.au/og-image.jpg", "email": "hello@downunderpleasures.com.au", "address": { "@type": "PostalAddress", "addressLocality": "Cardiff South", "addressRegion": "NSW", "postalCode": "2285", "addressCountry": "AU" }, "sameAs": [ "https://www.instagram.com/downunderpleasures/" ], "hasShippingService": { "@type": "ShippingService", "@id": "https://downunderpleasures.com.au/shipping#policy", "name": "Standard Australia-wide shipping", "description": "Tracked standard delivery in discreet packaging. Shipping costs up to AUD 18 depending on parcel weight.", "fulfillmentType": "https://schema.org/FulfillmentTypeDelivery", "handlingTime": { "@type": "ServicePeriod", "duration": { "@type": "QuantitativeValue", "minValue": 0, "maxValue": 1, "unitCode": "DAY" }, "businessDays": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ] }, "shippingConditions": { "@type": "ShippingConditions", "shippingDestination": { "@type": "DefinedRegion", "addressCountry": "AU" }, "shippingRate": { "@type": "MonetaryAmount", "maxValue": 18, "currency": "AUD" }, "transitTime": { "@type": "ServicePeriod", "duration": { "@type": "QuantitativeValue", "minValue": 3, "maxValue": 10, "unitCode": "DAY" }, "businessDays": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ] } } }, "hasMerchantReturnPolicy": { "@type": "MerchantReturnPolicy", "@id": "https://downunderpleasures.com.au/returns#policy", "merchantReturnLink": "https://downunderpleasures.com.au/returns", "applicableCountry": "AU", "returnPolicyCountry": "AU", "returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow", "merchantReturnDays": 30, "itemCondition": "https://schema.org/NewCondition", "returnMethod": "https://schema.org/ReturnByMail", "returnFees": "https://schema.org/ReturnFeesCustomerResponsibility", "description": "Change-of-mind returns are limited to eligible unused and unopened items in original packaging within 30 days. Hygiene and final-sale exclusions apply. Australian Consumer Law remedies for faulty, unsafe or misdescribed goods are not limited." } }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://downunderpleasures.com.au/#website", "name": "Downunder Pleasures", "url": "https://downunderpleasures.com.au/", "publisher": { "@id": "https://downunderpleasures.com.au/#organization" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://downunderpleasures.com.au/" }, { "@type": "ListItem", "position": 2, "name": "Terms of Service", "item": "https://downunderpleasures.com.au/terms" } ] } ] --- Open menu [![Downunder Pleasures](/assets/logo-CAjqrWvz.png)](/) - Shop - [New Arrivals](/collections/new-arrivals) - [Sale](/collections/on-sale) - [Blog](/blog) - [About](/about) - [Contact](/contact) # Terms of Service Please read these terms carefully before using our website or making a purchase. **Last Updated:** August 2026 ## 1\. Acceptance of Terms By accessing or using the Downunder Pleasures website ("Site"), operated by Downunder Pleasures Pty Ltd (ACN 701 868 975, ABN 14 701 868 975), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services. ## 2\. Age Restriction You must be at least 18 years of age to access this Site and purchase products. By using this Site, you represent and warrant that you are at least 18 years old. We reserve the right to refuse service to anyone who cannot verify their age. ## 3\. Products and Services All products displayed on our Site are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustrative purposes only. While we strive for accuracy, actual products may vary slightly in colour or appearance due to photography and display settings. ## 4\. Pricing and Payment All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without prior notice. Payment is required at the time of purchase. We accept major credit cards, PayPal, and other payment methods as displayed at checkout. ## 5\. Orders and Cancellations Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including suspected fraud or errors in product information. Orders cannot be cancelled once they have been dispatched. For returns, please refer to our Returns Policy. ## 6\. Shipping and Delivery Shipping times are estimates only and are not guaranteed. We are not liable for delays caused by postal services, customs, or circumstances beyond our control. Risk of loss passes to you upon delivery to your nominated address. Please see our Shipping Policy for full details. ## 7\. Returns and Refunds Our return policy is governed by the Australian Consumer Law. Due to the intimate nature of our products, certain items cannot be returned once opened. Please see our Returns Policy for complete details. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). ## 8\. Product Use and Safety Products should be used only for their intended purpose as described. Always read and follow product instructions and warnings. We are not liable for injuries or damages resulting from improper use or misuse of products. ## 9\. Intellectual Property All content on this Site, including text, images, logos, and graphics, is the property of Downunder Pleasures or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission. ## 10\. User Conduct You agree not to: - Use the Site for any unlawful purpose - Attempt to gain unauthorised access to our systems - Transmit malware or harmful code - Impersonate another person or entity - Collect personal information about other users ## 11\. Limitation of Liability To the fullest extent permitted by law, and except where liability cannot be excluded under the Australian Consumer Law, Downunder Pleasures shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim. ## 12\. Indemnification You agree to indemnify and hold harmless Downunder Pleasures, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms. ## 13\. Governing Law These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales, Australia. ## 14\. Changes to Terms We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site constitutes acceptance of any changes. ## 15\. Contact Us If you have questions about these Terms, please contact us: - Email: hello@downunderpleasures.com.au - Location: Cardiff South, NSW 2285, Australia (online only) Stay in the loop ## The good stuff, without the awkwardness Thoughtful product picks and straight-talking pleasure advice, sent discreetly. ### Pleasure, delivered discreetly Get new arrivals, useful advice and subscriber-only offers in your inbox. Email address Subscribe By subscribing, you agree to receive marketing emails from Downunder Pleasures. You can unsubscribe at any time. 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