---
title: "Privacy Policy | Downunder Pleasures"
description: "Learn how Downunder Pleasures protects your privacy. Discreet billing, secure data handling, and your rights under Australian Privacy Principles."
lang: en-AU
json-ld: |
  [
    {
      "@context": "https://schema.org",
      "@type": "Organization",
      "@id": "https://downunderpleasures.com.au/#organization",
      "name": "Downunder Pleasures",
      "legalName": "Downunder Pleasures Pty Ltd",
      "taxID": "ABN 14 701 868 975",
      "url": "https://downunderpleasures.com.au/",
      "logo": "https://downunderpleasures.com.au/og-image.jpg",
      "email": "hello@downunderpleasures.com.au",
      "address": {
        "@type": "PostalAddress",
        "addressLocality": "Cardiff South",
        "addressRegion": "NSW",
        "postalCode": "2285",
        "addressCountry": "AU"
      },
      "sameAs": [
        "https://www.instagram.com/downunderpleasures/"
      ],
      "hasShippingService": {
        "@type": "ShippingService",
        "@id": "https://downunderpleasures.com.au/shipping#policy",
        "name": "Standard Australia-wide shipping",
        "description": "Tracked standard delivery in discreet packaging. Shipping costs up to AUD 18 depending on parcel weight.",
        "fulfillmentType": "https://schema.org/FulfillmentTypeDelivery",
        "handlingTime": {
          "@type": "ServicePeriod",
          "duration": {
            "@type": "QuantitativeValue",
            "minValue": 0,
            "maxValue": 1,
            "unitCode": "DAY"
          },
          "businessDays": [
            "Monday",
            "Tuesday",
            "Wednesday",
            "Thursday",
            "Friday"
          ]
        },
        "shippingConditions": {
          "@type": "ShippingConditions",
          "shippingDestination": {
            "@type": "DefinedRegion",
            "addressCountry": "AU"
          },
          "shippingRate": {
            "@type": "MonetaryAmount",
            "maxValue": 18,
            "currency": "AUD"
          },
          "transitTime": {
            "@type": "ServicePeriod",
            "duration": {
              "@type": "QuantitativeValue",
              "minValue": 3,
              "maxValue": 10,
              "unitCode": "DAY"
            },
            "businessDays": [
              "Monday",
              "Tuesday",
              "Wednesday",
              "Thursday",
              "Friday"
            ]
          }
        }
      },
      "hasMerchantReturnPolicy": {
        "@type": "MerchantReturnPolicy",
        "@id": "https://downunderpleasures.com.au/returns#policy",
        "merchantReturnLink": "https://downunderpleasures.com.au/returns",
        "applicableCountry": "AU",
        "returnPolicyCountry": "AU",
        "returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow",
        "merchantReturnDays": 30,
        "itemCondition": "https://schema.org/NewCondition",
        "returnMethod": "https://schema.org/ReturnByMail",
        "returnFees": "https://schema.org/ReturnFeesCustomerResponsibility",
        "description": "Change-of-mind returns are limited to eligible unused and unopened items in original packaging within 30 days. Hygiene and final-sale exclusions apply. Australian Consumer Law remedies for faulty, unsafe or misdescribed goods are not limited."
      }
    },
    {
      "@context": "https://schema.org",
      "@type": "WebSite",
      "@id": "https://downunderpleasures.com.au/#website",
      "name": "Downunder Pleasures",
      "url": "https://downunderpleasures.com.au/",
      "publisher": {
        "@id": "https://downunderpleasures.com.au/#organization"
      }
    },
    {
      "@context": "https://schema.org",
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://downunderpleasures.com.au/"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Privacy Policy",
          "item": "https://downunderpleasures.com.au/privacy"
        }
      ]
    }
  ]
---

Open menu 

[![Downunder Pleasures](/assets/logo-CAjqrWvz.png)](/)

-   Shop
-   [New Arrivals](/collections/new-arrivals)
-   [Sale](/collections/on-sale)
-   [Blog](/blog)
-   [About](/about)
-   [Contact](/contact)

# Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your information.

**Last Updated:** August 2026

## 1\. Introduction

Downunder Pleasures is operated by Downunder Pleasures Pty Ltd (ACN 701 868 975, ABN 14 701 868 975) ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Given the nature of our products, we take extra care to ensure your personal information remains confidential and secure.

## 2\. Information We Collect

### Personal Information

When you make a purchase or create an account, we may collect:

-   Name and contact details (email, phone number)
-   Billing and shipping addresses
-   Payment information (processed securely by our payment providers)
-   Order history

### Automatically Collected Information

When you browse our website, we automatically collect:

-   IP address and device information
-   Browser type and settings
-   Pages visited and time spent
-   Referring website

## 3\. How We Use Your Information

We use your information to:

-   Process and fulfil your orders
-   Communicate about your order status
-   Provide customer support
-   Send promotional emails (only with your consent)
-   Improve our website and services
-   Prevent fraud and ensure security
-   Comply with legal obligations

## 4\. Discreet Billing & Shipping

We understand the importance of discretion. All charges will appear on your bank or credit card statement as "DUP Retail" or similar non-descriptive name. Packages are shipped in plain, unmarked packaging with no indication of contents.

## 5\. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

-   Payment processors to complete transactions
-   Shipping carriers to deliver orders
-   Service providers who assist our operations (under strict confidentiality)
-   Klaviyo, which provides our email marketing, customer segmentation, and onsite activity tracking
-   Law enforcement when required by law

## 6\. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to personal information. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

## 7\. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, personalise content, and measure product and cart activity. Our analytics and marketing providers include Google Analytics and Klaviyo. Klaviyo may associate browsing activity with a customer profile after a visitor identifies themselves, such as by subscribing or following a link in an email. You can control cookie settings through your browser preferences and unsubscribe from marketing emails at any time.

## 8\. Your Rights

Under Australian Privacy Principles, you have the right to:

-   Access your personal information
-   Request correction of inaccurate data
-   Request deletion of your data (subject to legal requirements)
-   Opt-out of marketing communications
-   Lodge a complaint with the OAIC

## 9\. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax purposes.

## 10\. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

## 11\. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

-   Email: hello@downunderpleasures.com.au

Stay in the loop

## The good stuff, without the awkwardness

Thoughtful product picks and straight-talking pleasure advice, sent discreetly.

### Pleasure, delivered discreetly

Get new arrivals, useful advice and subscriber-only offers in your inbox.

Email address

Subscribe

By subscribing, you agree to receive marketing emails from Downunder Pleasures. You can unsubscribe at any time. See our [Privacy Policy](/privacy).

## Downunder Pleasures

Australia's cheekiest adult store. Life's too short for boring — let's spice things up! 🌶️

[](https://www.instagram.com/downunderpleasures/)

### Shop

-   [All Collections](/collections)
-   [Vibrators](/collections/vibrators)
-   [Anal Toys](/collections/anal-toys)
-   [BDSM & Bondage](/collections/bdsm-bondage)
-   [Dildos & Dongs](/collections/dildos-dongs)
-   [E-Stim Toys](/collections/e-stim-toys)
-   [For Her](/collections/for-her)
-   [For Him](/collections/for-him)

### More

-   [Masturbators](/collections/masturbators)
-   [Pumps](/collections/pumps)
-   [Lubes & Essentials](/collections/lubes-essentials)
-   [Gifts & Novelties](/collections/gifts-novelties)
-   [New Arrivals](/collections/new-arrivals)
-   [On Sale](/collections/on-sale)

### Help

-   [Blog](/blog)
-   [FAQ](/faq)
-   [Shipping Info](/shipping)
-   [Returns](/returns)
-   [Contact Us](/contact)
-   [About Us](/about)
-   [Privacy Policy](/privacy)
-   [Terms of Service](/terms)

© 2026 Downunder Pleasures. Operated by Downunder Pleasures Pty Ltd · ABN 14 701 868 975

Made with in Australia