Discreet Shipping & Plain Packaging: What Actually Arrives at Your Door
"Is the shipping actually discreet?" is one of the questions we get asked most — usually right before someone adds their first item to cart. Fair question. Here's exactly what happens, step by step, so there are no surprises between checkout and your doorstep.
What "plain packaging" actually means
Every order leaves us in a plain, unmarked box or satchel. No product photos, no logos, no cheeky slogans — nothing on the outside that hints at what's inside. The return address on the label shows only our company initials, so a courier, a housemate, or a nosy neighbour glancing at your parcels sees a box, not a story.
What shows up on your bank statement
This is the part people forget to ask about — and it matters just as much as the box. Your statement won't say anything explicit. Charges appear under a neutral billing descriptor like "DUP Retail," so a shared bank account or a quick scroll through recent transactions won't raise any questions you didn't want to answer.
How long delivery actually takes
We ship Australia-wide with tracking included on every order, so you always know where your parcel is without needing to ask us.
- Standard shipping: 3–7 business days · flat rate $12.60 for satchels up to 3kg, $18.00 up to 5kg
- Express shipping: 3–5 business days for when you'd rather not wait
Every order gets a tracking link by email so you can plan around delivery — handy if you'd rather grab it off the porch yourself.
Who actually sees your package?
Realistically: the courier who scans a plain box, and you. Nobody at any point in the process — not the courier, not a signature-taker, not a housemate collecting the mail — sees anything more than a neutral parcel with a set of initials on the label.
Our privacy promise, in plain English
- Discreet, unbranded packaging on every single order, every time — not just for "sensitive" items.
- Neutral billing name on your card or bank statement.
- Secure, PCI-compliant payment processing with SSL encryption, and we never store your full card details.
- Guest checkout available if you'd rather not create an account at all.
You can find the full breakdown of shipping costs, timeframes and our privacy commitments on our Shipping Information page, or check the FAQ for quick answers to the questions everyone's too polite to ask out loud.
Now that you know exactly what (and what doesn't) show up at your door, feel free to actually enjoy the shopping part — browse our collections and let the discreet part take care of itself.